1. Information We Collect

When you visit our website, contact us, request information, or submit an online form, we may collect the following information:

• Contact information: Your name, phone number, email address, and other contact details you voluntarily provide.

• Communications: Information you include in messages, questions, or inquiries submitted through our website.

• Website usage information: Certain technical information, such as your IP address, browser type, device information, pages visited, and interactions with our website. This information may be collected through our website hosting platform, cookies, and similar technologies.

We collect information reasonably necessary for the purposes described in this policy.

Please do not submit medical histories, diagnoses, medication lists, treatment details, photographs, or other sensitive health information through general website contact forms. Medical information and treatment documentation are collected separately through our designated patient intake and clinical systems.

2. How We Use Your Information

We may use information collected through our website to:

• Respond to questions and requests for information.

• Contact you regarding appointments or services you have inquired about.

• Send appointment-related or service-related communications when appropriate.

• Send promotional emails or text messages when you have provided the required consent.

• Improve our website, understand website usage, and maintain website security.

• Comply with applicable legal requirements and protect our legitimate business interests.

We do not use your website contact information for purposes unrelated to our business without an appropriate legal basis or your consent when required.

3. Text Messages and Email Communications

If you provide your phone number or email address, we may use it to respond to your inquiry or communicate with you regarding a requested service.

You will receive promotional text messages or marketing emails only when the applicable consent requirements have been satisfied. Providing your contact information or requesting information does not, by itself, constitute consent to receive promotional messages.

Message and data rates may apply to text messages. Message frequency may vary.

You may opt out of marketing text messages by replying STOP and may unsubscribe from marketing emails using the unsubscribe instructions provided in the message. You may also contact us directly to update your communication preferences.

Opting out of promotional communications will not prevent us from sending certain nonmarketing communications when permitted by law.

We do not sell your phone number or share your SMS opt-in consent with third parties for their own marketing purposes.

4. How We Share Your Information

We respect the confidentiality of your personal information.

We do not sell your personal information or disclose your identifiable website contact information to third parties for their independent marketing purposes.

We may share information in limited circumstances, including:

• Service providers: With trusted companies that help us operate our website, manage communications, maintain our business systems, or provide technical support. These providers may process information on our behalf as necessary to perform their services.

• Legal requirements: When disclosure is required by law, regulation, court order, or other valid legal process.

• Security and legal protection: When reasonably necessary to investigate suspected fraud, address security concerns, enforce our legal rights, or protect the rights and safety of our patients, personnel, or others.

• Business transactions: In connection with a proposed or completed merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.

We expect service providers handling personal information on our behalf to use it only as authorized and to protect it appropriately.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, improve performance, understand visitor activity, and maintain security.

Our website hosting provider may also collect certain technical information automatically when you visit the website.

The information collected depends on the website features and technologies enabled. You can manage certain cookies through your browser settings. Disabling some cookies may affect website functionality.

If analytics, advertising pixels, or other tracking technologies are enabled on our website, we will address any applicable notice and consent requirements.

6. Information Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No website, electronic transmission, or storage system can be guaranteed to be completely secure.

We retain website information for as long as reasonably necessary to respond to inquiries, provide requested services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations. Retention periods depend on the type of information and the purpose for which it was collected.

7. Patient Information and Clinical Records

Information submitted through our website is handled separately from the medical information collected through our designated patient intake and clinical systems.

Medical histories, medications, treatment records, photographs, and other clinical documentation are collected and maintained through separate systems used for patient care and practice operations. Such information is subject to applicable privacy and confidentiality requirements.

This website Privacy Policy is not a substitute for any separate Notice of Privacy Practices or other notices that may apply to clinical information.

For your privacy, please do not send sensitive medical information through general website contact forms or ordinary email unless we have specifically instructed you to use an appropriate secure method.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have submitted through our website, subject to applicable legal requirements and any exceptions that apply.

You may also request that we update your contact information or communication preferences.

Certain information may need to be retained to comply with legal obligations, resolve disputes, maintain business records, or protect our legal rights.

Depending on your state of residence and applicable law, you may have additional rights regarding your personal information.

To submit a privacy request, please use the contact information below.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, scheduling tools, or other services.

Those third parties maintain their own privacy policies and practices. We are not responsible for the privacy, security, or content of websites and services that we do not control.

We encourage you to review the applicable privacy policies before submitting personal information through third-party services.

10. Children's Privacy

Our website is intended for adults seeking information about our services. We do not knowingly collect personal information from children through our website for marketing purposes. If you believe a child has submitted personal information to us, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, technology, or applicable laws.

Any updates will be posted on this page with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your website information is handled, please contact us.

Evoke Aesthetics & Wellness
7630 Dowdell Road, Suite 601
Spring, TX 77389
Email: info@evokeaw.com
Website: evokeaw.com