Appointments & Cancellations

We ask that patients provide at least 24 hours’ notice when canceling or rescheduling an appointment.

A $50 fee may be charged for appointments canceled with less than 24 hours’ notice or missed without notice. This policy helps us manage appointment availability and offer openings to other patients. Exceptions may be considered for emergencies or other extenuating circumstances.

Please arrive on time for your appointment. If you arrive late, your treatment may need to be adjusted or rescheduled to avoid affecting other patients’ appointments.

Consultations & Treatment Eligibility

Your safety, health history, and individual goals guide our recommendations. Some services require a consultation, medical evaluation, laboratory testing, or follow-up before treatment can be provided.

Not every treatment is appropriate for every patient. A provider may recommend an alternative, postpone treatment, or decline treatment when it is not medically appropriate or safe.

Please provide accurate and complete information about your medical history, medications, allergies, and relevant health changes so your provider can make informed recommendations.

Payments, Refunds & Purchases

Payment is due at the time of service unless other arrangements have been approved in advance.

Payments for completed services and treatments are nonrefundable. Once a treatment has been performed, payment cannot be refunded based on dissatisfaction with the outcome, a change of mind, or a decision not to continue treatment.

Product purchases, prepaid services, treatment packages, membership payments, and unused account balances are also subject to the applicable written terms provided at the time of purchase. Refunds or credits will be handled in accordance with those terms and applicable law.

Deposits are not required for appointments at this time. If this policy changes for a particular service or promotion, any payment requirements will be communicated before purchase.

If you have a concern about a charge, treatment, product, or unused balance, please contact our office so we can review the circumstances with you.

Treatment Results & Medical Disclaimer

Treatment outcomes vary based on individual anatomy, health history, response to treatment, and other factors. Results are not guaranteed, and some services may require a series of treatments or ongoing maintenance.

All medical and aesthetic treatments may carry risks, side effects, or limitations. Your provider will discuss relevant information, including expected benefits, risks, alternatives, and aftercare, before treatment when applicable. Following recommended aftercare and follow-up instructions is an important part of your treatment plan.

Information on this website is provided for general educational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment. Viewing this website or submitting an inquiry does not establish a provider-patient relationship.

Memberships, Packages & Promotions

Memberships, packages, and promotional offers may have specific terms regarding payment, minimum commitments, renewal, cancellation, expiration, sharing, transfers, and included services.

Please review the applicable agreement before enrolling or purchasing. The written terms provided for the specific membership, package, or promotion govern, subject to applicable law.

Please contact our office with questions about membership benefits, account balances, or unused services.

Prescriptions & Medical Weight Management

Prescription treatments and medical weight management services require an appropriate medical evaluation. Prescribing decisions are made by the treating clinician based on individual medical history, clinical judgment, treatment eligibility, and applicable prescribing requirements.

Submitting an inquiry or requesting a prescription does not guarantee eligibility or approval. Some treatments require laboratory testing, follow-up visits, or ongoing monitoring.

Use prescribed medications only as directed. Contact your healthcare provider if you experience concerning symptoms or have questions about your treatment. Seek urgent medical care for severe or emergency symptoms.

Privacy & Confidentiality

We take the privacy of your personal and health information seriously and handle information in accordance with applicable privacy laws and our privacy practices.

Please avoid submitting sensitive medical information through general website forms or unsecured communication channels. We will direct you to an appropriate method for sharing information when needed.

Our Privacy Policy and Notice of Privacy Practices provide additional information about how personal and protected health information is collected, used, and disclosed.

Website Information & Third-Party Links

We make reasonable efforts to keep website information accurate and current. Services, pricing, promotions, and availability may change without notice.

Website content, testimonials, photographs, and links to third-party websites are provided for informational purposes. Individual experiences and treatment results vary. Third-party websites are operated independently, and Evoke Aesthetics & Wellness is not responsible for their content or privacy practices.

Questions or Concerns

We welcome questions about our policies, services, or your care. Please contact us with any questions or concerns.